CRM comparison
WTS CRM vs Bigin by Zoho CRM: which fits your workflow?
Both products target smaller businesses, but they organise work differently. WTS CRM connects leads with projects and billing; Bigin emphasises a streamlined pipeline CRM within the wider Zoho ecosystem.
Where WTS CRM is different
WTS CRM combines lead follow-ups, clients, projects, tasks, quotations, GST invoices and payment records in one service-business workflow. This can reduce hand-offs for agencies and freelancers.
Its scope is intentionally focused. Businesses that need extensive sales customisation or a large application ecosystem should verify whether another platform fits better.
Where Bigin may be different
Bigin is positioned by Zoho as a pipeline-centric CRM for small businesses and can benefit teams that prefer Zoho’s ecosystem. Available features, integrations, limits and pricing depend on the current edition and region.
Review official Bigin documentation for the precise pipeline, automation, telephony, email and integration capabilities you need. Do not assume a feature in Zoho CRM is automatically included in Bigin.
A fair evaluation checklist
Run one representative opportunity from new enquiry through follow-up and close. Then continue into delivery and payment rather than ending the test at “won”.
- Time required to configure and import
- Pipeline and follow-up usability
- Roles and access for every user
- Project or delivery continuity
- Quotation, GST invoice and payment workflow
- Integrations and total recurring price
- Export and migration options
Frequently asked questions
Is Bigin the same product as Zoho CRM?
No. Bigin is a separate, pipeline-focused CRM product from Zoho. Capabilities and editions should be checked in Bigin’s own documentation.
Which is better for an agency?
WTS CRM may fit an agency wanting projects and GST billing beside leads. Bigin may fit a team prioritising a streamlined sales pipeline and the Zoho ecosystem.