This policy covers what you pay Web Total Solution for a WTS CRM plan. It is a plain-language starting point, not finished legal advice — have a professional confirm it before you charge anyone.
1. What is not covered here
Money your own clients pay you is not ours and never reaches us. WTS CRM produces the invoice and, if you connect your own payment gateway credentials, the payment link points at your account, so the funds settle to your bank directly. Refunding a client is a matter between you and that client, under whatever terms you agreed with them. We cannot reverse such a payment, and nothing in this policy obliges us to.
2. What a plan costs
- Trial: free of charge for 3 days — up to 100 clients.
- Solo: ₹999/month — flat price — one owner, no limit on clients.
- Team: ₹2,499/month — flat price — 5 seats included, extra seats ₹399/month each, no limit on clients.
Paid prices are flat, final amounts with no tax added on top. Where a price changes, the new price applies from your next billing period and never retroactively.
3. How billing actually works today
You subscribe yourself, from the Subscription page in your account. You pick a plan and a term — one, three or twelve months — and pay for that term up front. The exact amount is shown before you pay. Payments are processed by Razorpay, and cards, UPI, net banking and wallets are all accepted.
Nothing renews on its own. Each payment buys one fixed term and ends there. We do not hold a card, mandate or e-mandate of yours, so there is no standing instruction to cancel and no auto-debit that can start without you asking for it. When a term runs out your access simply stops being extended until you choose to buy another.
What we can see. Your card and UPI details are entered on Razorpay’s own checkout and never reach our servers; we keep only what a receipt needs — the plan, the term, the amount and Razorpay’s reference for the payment. We never ask for your card number, UPI PIN, OTP or password, and any message that does is not from us.
If we ever add an auto-renewing option, it will be opt-in, its amount and frequency will be stated before you agree, and you will be able to cancel it from your account without writing to anyone.
4. Cancelling
- There is nothing to cancel. Because each payment covers one fixed term and no card or mandate is held, simply not buying another term ends the arrangement — no notice period, no cancellation fee, and nobody to write to.
- Your plan stays active until the end of the term you have already paid for. Ending your subscription never cuts that short.
- Stopping does not delete anything. Once the paid term ends, your access is simply not extended: you can no longer sign in until you subscribe again, and your workspace is kept as you left it in the meantime.
- To remove the data as well, delete the account from settings. That is immediate and irreversible — export what you want to keep first.
5. When we refund
- Within 7 days of a first paid period: a full refund, for any reason, if the plan is not what you expected. Ask once and it is done.
- Charged in error: billed twice, billed after cancelling, or billed for an account that was never activated — refunded in full, whenever you notice it.
- Sustained failure on our side: if the service is unusable for a meaningful stretch of a paid period and we cannot fix it, we refund that part of the period, pro rata.
6. When we do not
- Part-used periods after the first 7 days: ending access does not refund the period already running pro rata.
- Access ended because these terms were breached.
- A tax, penalty or interest arising from a document you issued with WTS CRM. The invoicing tools apply the settings you configure; what you send to a client and file with the authorities remains yours to get right.
7. How to ask, and how long it takes
Email support@webtotalsolution.com from the address on the account, with the invoice number or the date you were charged. We reply within 3 working days. An approved refund is sent back by the same method it was paid, and reaches you within 7 working days of approval — how quickly your bank then shows it is up to them.
8. If you are unhappy with the outcome
Escalate to our grievance officer, Piyush Thakur, at piyus@webtotalsolution.com. The contact page sets out how a complaint is handled and by when.