These terms are a plain-language starting point, not finished legal advice. Before you take WTS CRM to paying customers, have a lawyer review and adapt them to your business.
1. Who you are agreeing with
WTS CRM is operated by Web Total Solution, Kolkata, West Bengal, India. By creating an account you agree to these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it.
2. The service
WTS CRM is a hosted CRM for tracking leads, clients, projects and tasks, and for raising invoices against them. Access is granted by an administrator and is time-limited: when your access period ends you will not be able to sign in until it is extended.
3. Your account
- Keep your credentials secure; anything done with your login is treated as done by you.
- Give accurate information, and be old enough to enter a binding contract.
- Tell us promptly if you believe someone else has access to your account.
4. Your data, and other people’s
Your workspace content belongs to you. We store and process it only to provide the service, and you can export or permanently delete it from your account settings at any time.
Most of what you store is personal data about your clients. You are responsible for having the right to hold it and for how you use it; we hold it on your behalf. In DPDP terms, you are the Data Fiduciary for that data and we are your service provider — we process it only on your instructions, and your clients’ rights over their own data run against you, not us. The Privacy Policy sets out how that works, including our sub-processors and where the data is stored, and the Data Processing Agreement sets out our obligations to you as processor in more formal terms.
5. Invoices and tax are yours to get right
WTS CRM helps you produce invoices, applies the GST rates and place-of-supply rules you configure, and keeps a numbered series. It is a tool, not an accountant. We do not give tax advice, and we do not verify that any document you issue is correct, complete or appropriate for the supply you made.
You are responsible for what you send to your clients and file with the authorities, including your registration details, tax treatment, document type, invoice numbering, and keeping records for as long as the law requires. Check anything you are unsure of with a qualified professional before you rely on it.
6. Acceptable use
You agree not to use WTS CRM to:
- break the law or infringe anyone’s rights;
- store or send unlawful, harmful or abusive content;
- send unsolicited messages in breach of the rules that apply to them;
- attempt to reach other users’ workspaces, or to disrupt or overload the service.
7. Fees, billing and tax
- What a plan costs is set out on the refunds and cancellation page, in Indian Rupees. Listed prices are flat, final amounts with no tax added on top.
- Nothing renews on its own. You subscribe from your own account by buying a fixed term — one, three or twelve months — and paying for it up front. No card or mandate is kept on file, so there is no standing instruction for you to cancel, and none can be created without asking you. A further term is charged only when you buy one.
- Payment is taken by Razorpay at the time you subscribe, by card, UPI, net banking or wallet. Access runs to the end of the term you paid for and is extended only by a further payment; buying again before a term ends adds to it rather than replacing it.
- Price changes take effect from your next period and never retroactively. We will not begin charging an account that is not already paying without telling you first.
- Refunds and cancellation are governed by the refunds and cancellation policy, which forms part of these terms.
8. Intellectual property
WTS CRM — the software, its design, its name and its logo — is ours and stays ours. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is active, and nothing more. You may not copy, resell, rent out, reverse engineer, or scrape the service, or remove any mark identifying it as ours.
Your workspace content stays yours. You grant us only the permission we need to run the service for you: to store, back up, transmit and display that content to you and to those you share it with. That permission exists for no other purpose and ends when the content is deleted.
If you send us feedback or a suggestion, we may act on it and build it, without owing you anything for it. You are not obliged to send any, and you keep whatever rights you had in it.
9. Third-party services
Some parts of WTS CRM depend on services we do not control — the platform that hosts it, Sign in with Google, and your own payment gateway if you connect one. Their availability and their terms are theirs, not ours. Where you connect your own account, such as your Razorpay credentials, that relationship is between you and them: the money settles to you, and their terms govern it. We are not liable for what a third-party service does, fails to do, or charges you for.
10. Availability and changes to the service
We work to keep the service running but do not guarantee it will be uninterrupted or error-free, and we do not offer a contractual uptime commitment. We may take the service down for maintenance, and will avoid business hours where we reasonably can. We may change or discontinue features, and will give reasonable notice of material changes where we can. Support is by email, at the address in section 18.
11. Suspension and termination
You may stop using WTS CRM and delete your account at any time. We may suspend or end access if these terms are breached, or if your access period lapses. Export anything you want to keep before you delete an account — deletion is immediate and irreversible.
12. Disclaimers and liability
The service is provided “as is” and “as available”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will meet your requirements or that its output is accurate for your purposes.
To the extent the law allows, we are not liable for indirect or consequential losses, for lost profits, revenue, goodwill or data, or for any tax, penalty or interest arising from documents you issued using WTS CRM. Our total liability for any claim is capped at the fees you paid us in the three months before the event giving rise to it. Nothing here excludes liability for fraud, or any other liability that cannot legally be excluded.
13. Indemnity
You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms or of the law — in particular, claims by a person whose personal data you put into your workspace without the right to hold it, and claims arising from an invoice or document you issued. We will tell you promptly about any such claim, and will not settle it without your agreement.
14. Changes to these terms
We may update these terms. Where a change materially affects your rights, we will tell account holders before it takes effect. Continuing to use WTS CRM after that means you accept the new terms; if you do not, stop using the service and ask to cancel.
15. Governing law and disputes
These terms are governed by the laws of India. If something goes wrong, write to us first — most disputes end there, and we will engage properly for 30 days to resolve it. If that fails, the dispute goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at the courts at Kolkata, West Bengal, conducted in English, with the award binding on both of us. Subject to that, the courts at the courts at Kolkata, West Bengal have exclusive jurisdiction. Either of us may still go to court for urgent injunctive relief.
16. Force majeure
Neither of us is liable for a failure caused by something genuinely outside our control — an outage at a provider we depend on, a network or power failure, a natural disaster, or an act of government. This does not excuse you from paying what you already owe.
17. General
- Assignment: you may not transfer these terms without our consent. We may transfer them to a successor of the business, on notice to you.
- Severability: if a clause is unenforceable, the rest stands.
- No waiver: not enforcing a term once does not waive it.
- Entire agreement: these terms, with the privacy policy, the data processing agreement and the refunds policy, are the whole agreement between us about WTS CRM.
- Notices: we write to the email on your account; you write to the address below. Either counts as delivered when sent.
- No partnership: nothing here makes either of us the other’s agent, partner or employee.
18. Contact and grievances
Questions about these terms: support@webtotalsolution.com. Complaints go to our grievance officer, Piyush Thakur at piyus@webtotalsolution.com.