This page explains how to have your data removed from WTS CRM, including anything that reached us through a connected WhatsApp number or a Facebook / Meta login. You do not need to give a reason.
1. Delete it yourself
- Sign in and open Settings.
- To stop WhatsApp syncing without leaving, choose Disconnect on the WhatsApp card. We stop receiving messages from that number straight away and remove our subscription to it at Meta.
- To remove a person’s chat history, delete their lead. The WhatsApp messages stored against that lead are deleted with it.
- To remove everything, choose Delete account. Your leads, clients, notes, invoices, WhatsApp messages, connection details and login are erased immediately and cannot be recovered. Download your data from the same page first if you want a copy.
2. Ask us to do it
If you cannot sign in, or you are a person whose WhatsApp messages sit in someone else’s workspace, write to piyus@webtotalsolution.com from the email address on the account (or, for WhatsApp, say which phone number it concerns) with the subject Data deletion request. We will confirm in writing once it is done, and we may need to check it is really you before deleting anything.
A message you exchanged with a business that uses WTS CRM is also held by that business as the owner of its workspace. We delete our copy on request, but the business decides what it keeps, so ask them as well.
3. What stays
- Backups and logs: may keep traces for a short period before they age out on their normal cycle.
- Records the law requires us to keep, such as our own billing records for a paid plan.
- Your WhatsApp and Meta accounts: deleting data here does not delete your messages inside the WhatsApp app, or your account at Meta. Manage those with Meta. You can also remove WTS CRM from your Facebook account under Settings → Business Integrations.
More on what we hold and for how long is in the privacy policy.